Our Quality Standards

Commitment to High Quality Care
At Sonoma Valley Hospital, we take great pride in the care we provide. Our staff and physicians are deeply committed to the health and wellbeing of our community. Year after year, our team provides high quality patient care that meets and frequently exceeds national benchmarks.

We continually focus on how we can provide a safer environment through our “Culture of Safety” Program that continuously works to improve services and procedures. Sonoma Valley Hospital has received national recognition for its excellent safety practices. The Centers for Medicare and Medicaid Services has given us 4 stars which ranks us among the top 25 percent of hospitals nationally for quality.

We actively seek out new medical and surgical best practices to ensure that community members have state-of-the-art care and the best outcomes possible. We have an Emergency Department and Surgery Center that are among the most modern in the North Bay.

We are pleased to share our nationally benchmarked quality outcomes which demonstrate the effectiveness of the care we provide and explain why our patient satisfaction is very high.

How We Measure Our Quality

When hospitals measure quality, it is usually in reference to very specific clinical data collected and analyzed over a period of time. Sonoma Valley Hospital is required to meet the same standards of safety and staff credentialing as larger hospitals. By demonstrating compliance with the Center for Improvement in Healthcare Quality (CIHQ)’s national standards for health care quality and safety, Sonoma Valley Hospital has earned the Center for Improvement in Healthcare Quality’s “Accredited Hospital” approval.

How We Rank In Terms of Core Measures

We believe it is important to provide transparency in our quality measures. To monitor the quality of patient care, we carefully track specific quality measures and compare them with nationally-bench-marked measures so you see for yourself how we rank.

We are proud to participate in the national quality measures that have been proven to save lives and ensure better quality of care. You can see our results at Hospital Compare.

Hospital quality Transparency Dashboard

Sonoma Valley Hospital joins with other California hospitals and The California Hospital Association and the Hospital Quality Institute in providing the public with easily accessible, meaningful information about hospital quality and safety, as part of the Hospital Quality Transparency Dashboard program. The dashboard provides information on eight health and safety measures in comparison with state and national averages. Click Here to See Our Results.

Reporting Patient Safety Concerns and Compliant Process

Reporting a quality or safety concern to CIHQ can be accomplished by any of the following:

Online:
https://cihq.org/complaint

By Mail:
Center for Improvement in Healthcare Quality
P.O. Box 3620
McKinney, TX 75070
Attn: Chief Executive Officer

By Phone:
(512) 661-2813

By Fax: 
(805) 934-8588

By E-Mail:
complaint@cihq.org

In-Person by Appointment
Contact CIHQ at (866) 324-5080 for instructions

Sonoma Valley Hospital is accredited by the Center for Improvement in Healthcare Quality (CIHQ) and encourages anyone to share their concerns with the staff providing your care, the immediate person in charge, or the Department Manager to ensure that your concerns are addressed and resolved.

Contact SVH Quality Assurance | Contact SVH Administration

Quality Accreditation Process

The Center for Improvement in Healthcare Quality (CIHQ) is an independent, not-for-profit national body that oversees the safety and quality of healthcare and other services provided in accredited organizations.

Through periodic surveys, CIHQ evaluates the organization’s compliance with nationally established CIHQ standards. The information obtained during the survey process helps organizations improve their services. The information may also assist in educating consumers and other healthcare recipients to make informed decisions regarding their healthcare. The survey results are used to determine the conditions under which accreditation is awarded the organization.

CIHQ standards deal with organizational quality of care issues and the safety of the environment in which care is provided.

Anyone believing that he or she has pertinent and valid information about such matters may contact CIHQ. Information about accredited organizations may be provided directly to CIHQ at 1-866-324-5080; by Fax to 805-934-8588; or by E-mail to complaint@cihq.org   An in-person appointment can be scheduled by contacting the Executive Director of CIHQ at 1-866-324-5080 for instructions.

Information regarding accreditation and the accreditation performance of individual organizations can be obtained through CIHQ’s website at http://cihq.org/.

Requests must be made in writing and should be sent to CIHQ. The requests must also indicate the nature of the information to be presented at the interview. Such requests should be addressed to:

Center for Improvement in Healthcare Quality
POB 3620
McKinney, TX  75070
ATTN:  Executive Director

Privacy Practices and Patient’s Bill of Rights

The Health Insurance Portability and Accountability Act, or HIPAA, was passed in an effort to provide protection and standardization of Protected Health Information (PHI). Sonoma Valley Hospital has policies and procedures to support the HIPAA Privacy Regulations (effective September 2013) and protect the confidentiality of your health information. This provision gives you more control over the use of your personal health information and reaffirms your rights to see, copy, and amend your health information, and to learn of any disclosures. HIPAA also creates safeguards to guarantee that only those people who have a real need will access your protected health information.

Sonoma Valley Hospital realizes the importance of protecting your medical information and upholding your privacy rights. We have explained in our Notice of Health Information Privacy Practices how we will use and share health information about you. The notice also informs you of your rights with respect to your health information. Changes in regulations may require us to update our Notice of Health Information Privacy Practices.

Changes in regulations may require us to update our Notice of Health Information Privacy Practices. We reserve the right to change this notice.

We adhere to the highest standards in terms of patient privacy and rights. Find out more about our Privacy Practices and the Patient Bill of Rights.